This new program tracks every complaint, comment or positive reaction on every customer. it also stores history. depending on the particular issue an order can be sent to a supervisor or situation can be addressed before order is processed.

In addition it tracks employees,and reasons(sales,design,delivery,product etc).
It also keeps track of resolutions and cost affiliated with them. With 4 different types of reports this program will be very useful in your day to day operations.

The lastest update to this program allows you the option to display issues. It will search the customer file and display the last 5 issues from new to old. You can access that issue immediately then resume order process.