MAS Blog

March Update

MAS — Thu, 03 Mar 2011 03:15:34 -0500

In case you have not been in the loop, MAS Direct Network is really starting to develop some steam. With Order Gathers becoming more prevalent and orders from them not the worth to fill our users are really using the Auto Messaging System from MAS Direct Network to their advantage. One user had a Minimum set of 100.00 for any incoming order from certain shop codes thus saving hundreds of dollars in labor and having to produce inferior product. Most importantly they did not enable them to continually undersell. Another used to tell every incoming order that every bussiness would be delivered by 5 pm Every Funeral ontime and every home address before 7pm, if this is not acceptable please cancel order. One last idea to share. This user has set it to "THANK YOU" every florist that sends them an order over 85.00.

Looking forward in the coming months to hopefully communicate orders with other Independant Floral Technology Companies. A big thank you to Mark - Floristware for sharing our vision in support of the "Real Florists" ...

In case you have not seen the latest update you now have the ability from your delivery control screen to have a visual graph that determines how many orders still need to be produced by zone or by all zones it also displays will calls. The new "Goes With " function also prevents missed candies balloons etc.

Thank you for all the kind words about our support during the Valentines Holiday, we are glad we are able to deliver the service you deserve day in and day out.

All the Best...
Your MAS Team

Tips for Valentines Day

MAS — Mon, 03 Jan 2011 00:06:36 -0500

Well Happy New Years everyone !! We hope you had time to enjoy family and friends.
Valentines Day this year is on Monday, going back in history Monday has always been a very uncontrollable day so why not prepare now to make it more managable. Here are a few steps to take.

..Setuip holiday Zones within your delivery screen. Its different than your everyday slots. You can combine or split up depending on the logistics of each city. Menu 2-5-8 type in HOLIDAY and away you go -Be sure you update your delivery manager by selecting F1 within your delivery control screen
..You can also setup special delivery charges for certain areas 2-5-10 Cities Override Options
..Develop a CALL CAMPAIGN in marketing have your staff start calling anyone who ordered at last minute and offer a special for Saturday delivery !!
..Activate your branded product and dozen rose arrangements in Inventory
..Start now update your e-reciepts and delivery confirmations with Coupons or specials for Valentines Day, Reward early delivery
..Co-Brand - goto your local Spa and combine an offer that benefits both something like Dozen Roses 12 day Retreat for xxxxx
..Co-Brand - Local restaurant Dinner and Roses for xxxxxxx
..Setup your Temp Drivers in the 8000 numbers
..Setup the Auto Message Feature to prevent unnecessary Wire Service costs- 5-3-28-6 (USE ALL YEAR LONG) This program will check for certain or all shop codes, order amounts and send an automatic message back to sending Shop Code. This correspondence will also appear in your CO box and an indicator will be on order that message was sent.
This benefits greatly your weekend or after hours service staff. They do not have to be proficient in knowing what to reject or send messages on, New wire service rules require you to respond in 2 hours or be charged a fee of upwards to 50% of the order-this is no longer an issue, Smaller florists that do not have the staff to manage wire ins,outs and messages will never be an issue again, you can set rules for larger amounts also to say thank you, and lastly if there is a particular shop code you wish not to do business with you don't have to educate staff etc on how and why. For details exactly on setup go to your MAS Online Documentation. TAKE ADVANTAGE of this important feature.

Just a reminder we have discontinued the support of POL, we now have available Wire Service Interfaces for all (FTD,Teleflora, Bloomnet and Floral Source)

Wishing everyone a Happy Healthy New Year in 2011 !!

Did You Know !!!

MAS — Wed, 07 Jul 2010 17:00:00 -0400

You asked and we delivered !!

A new feature of the system is a Customer Service history display. Based on an option in Order Processing Options (5-14-1 , 2^{nd^{screen option 2), you can enable this display. When the customer account info is entered, the MAS system will search for previous customer service issues. If any matches are found in MAS the system it will display up to 5, from new to old, on the screen. You can pull up one of the previous orders to look at and once finished, the system will come back to that account on a new order.}}

Again, this is activated in Order Processing options (5 -14 -1, 2^{nd^{screen option 2)

We hope you enjoying our new website and the information that is being provided.}}

Welcome to the new MAS / MAS Direct Network website...

MAS — Fri, 11 Jun 2010 17:00:00 -0400

Welcome to the new MAS MAS Direct Network website we hopefully have provided you with important sales information to assist you with your decission making process. For our current users we have provided a 1 step access point for you without having to go elsewhere for information. You also will be able to purchase products that apply to your business directly from here.

During the past 6 months MAS, MAS Direct Network and it's team members have been extensivly involved in the process of becoming certified PCI Compliant. We have sent out many emails regarding this and the process involved as well as what YOUR responsibility is as a retailer. This is not simply a USA matter. It is a 100% GLOBAL effort. The security of credit card information is so vital that they have addressed a 12 step requirement for all to follow. If you have not recieved our MAS Implementation Guide you will very soon. This guide will assist you on the use of the MAS and MAS Connect products. Any questions we highly recommend you visit https:www.pcisecuritystandards.org

Not only have we been directing the majority of our efforts to this, we have enhanced many of our existing programs. One in particular is the Customer Service Module and hope all will enter the appropriate codes and information that applies to each of your stores in it's daily operation.

Since January we have scheduled various webinars please take advantage of these very import educational tools. They have been well attended and if you would like a specific topic please send us an email with your suggestion.

DID YOU KNOW ??

Did you know that you can increase delivery prices for a certain period of time?

Goto menu 2-5-10

Enter the city and state to access.

At the following fields below make the appropriate entries:

FORCE DELV IND BEG DATE:   Enter the beginning date to begin override.

FORCE DELV IND END DATE:   Enter the ending date to stop override.

FORCE DELV IND SET TO:         You may override the city as a wire out city for the date range, enter by entering WO

FORCE DELIVERY CHRG TO:    Enter the delivery amount to be charged during date range specified.

INCREASE DELIVERY CHARGE TO: Enter the amt. of increase to be added to normal delivery fees charged to this town.

During order entry, the system will check delivery dates and automatically set delivery fees based on options set

We hope you have a fantastic summer !!

The MAS Team