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MAS Direct Communications Customer Service PDF Print E-mail

img_world-computersIt's a florist to florist communications customer service network that will transfer your wire orders directly from the sending florist's MAS system to the receiving florist system utilizing the internet plus much, much more.

  • Sending florist receives positive confirmation that order has been received at the filling florist system.
  • When an order is assigned to a designer an automatic message is sent back automatically to the sending florist system and attached to the note pad of the order alerting them that the order is in the processing of being filled...
  • When an order is filled, the date and time and designer number & name is sent back automatically to the sending florist system and attached to the note pad of the order.
  • When an order is assigned to a driver an automatic message is sent back to the sending florist alerting them that the order is in the processing of going out on delivery.
  • When the driver makes the delivery the MAS system automatically sends the date and time order was deliver to the sending florist system and the notes are attached to the order.
  • The MAS system will automatically send a delivery confirmation to sending florist customer alerting them that the delivery was made automatically.
  • So you always know up to the minute status of any outgoing wire order as completed by the filling florist.
  • Don't have to send messages or put the customer on hold to know the status of an order it's already attached to the order allowing efficient customer service.
  • No loss of rebates -- the orders will be reported to the respective Wire Services.
  • All orders sent as priority orders.
  • No phone dialing or additional equipment.
  • When no wire service florist available it will list closest florist for delivery
  • Availability to control flow of orders based on availability of product. I.e. if you are out of tropical flowers the florist trying to send you orders will know thus saving time
  • Orders are delivered almost instantaneously with the highest reliability and security.
  • The information has allowed us to add a new look-up feature that will display florists closest to furthest from the recipient's address while on the order entry screen.
  • Website Interface
  • BloomNet /FTD/FSI and Teleflora send/receive interface through the internet (no additional PC needed).
  • Hospital, Funeral Home, Hotel lookup
  • Website link to Product and Descriptions
  • Website link to funeral homes
  • Website link to other popular sites as defined by the MAS florists
  • Remote Reporting: Receive scheduled reports electronically via Smart Phone or Email
  • Real time order status between MAS florists: Order received, order assigned, order filled, order out on delivery, order delivered statuses.
  • The ability to set your own percentages between florists and get paid immediately
  • Live Delivery Confirmation. No longer requires a phone system attached to MAS. Drivers will be able to update the delivery status from the road easily in real time with any type of Smart phone. (Blackberry, Palm, iPhone, etc) also thru Teletrac. This is included!!!!
 





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