The order processing module was designed on the premise that it must be easy to enter yet sophisticated. We accomplished just that. Most sales clerks can take an order without one minute of training. The system walks you through step by step as to what is required.

You may not exit the order without filling in all mandatory fields.

The simplicity is in tightly packaged data bases at your finger tips, expediting order entry and verifying key fields against local and national data bases.

• Sales Scripting

Scripting is available to help Sales Consultants enter orders. It displays questions to ask the customer but also provides a sales tool for selling particular items.

• National Phone Directory

With this info at your finger tips during entry, your time for entry is drastically reduced as well as phone and street verification to eliminate delivery errors.  

• Personalized Address Book

The order entry module automatically maintains a name and address book of all the recipients that a customer sends. The book automatically displays when the program asks for recipient information

• Product Suggestion Box

This feature provides crucial production/sales information with suggestions by occasions to your Sales Consultants during order entry. You simply type in keywords and the program will display a selection in which the operator can choose based on product and occasion entered. After selection is made, by pressing another key you can display actual

Picture of product FROM YOUR WEBSITE...

• Internet Credit Card Authorization

Credit cards are automatically authorized or declined within 2-3 seconds before hanging up with customer. Therefore no need to call a customer back for whatever the reason  

• Enclosure Cards

The spell check feature highlights and corrects after completion. The multiple card lists allows any number of cards without leaving the screen. In addition is our exclusive Language Translator. Convert English to Spanish, German, Italian, Portuguese, Japanese or visa versa.

• Double Dating

Orders can be specified for delivery within a date range. This is a nice feature during holidays when you have received multiple orders from one account.

• Color Codification of Orders

Orders can print in different colors to distinguish orders that require special attention, ie timed deliveries, large deliveries, special customer etc.

• E-Mail Tracking

E-mail addresses are requested (not required) during the order entry process so the system will automatically send e-receipts, delivery confirmations, invoice copies etc... E-mails are attractive and can be used as additional marketing tool after entry by offering specials. You may also send e-mails directly from the order.

• Order Note Pad

This is one of the most important managerial tools available. It logs every single action from credit card approval to e-receipt to customer service.

• Check Out Box

Orders that require additional handling or special attention will be directed to this area for review and special needs. There are 21 categories available that an order can be placed for review. Some are automatic i.e. declined credit cards; some others that are frequently used are hospital and funeral homes. If your check out box is empty that means there are no issues with any orders.

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